OUR SERVICE POLICY

At TIGER superb service is our number one goal. We are proud of our service record in the industry. We achieve this by several means such as:

Properly planning, designing, testing, the equipment and by executing the installation and start-up of our quality machinery under the most rigorous standards of technical leadership in the industry. We achieve this also by building the machinery with the help of the most skilled and technically qualified people in the industry.
Doing the best project planning of any supplier in the industry. At TIGER “WE LISTEN” to your needs and wishes. We set the stage for proper planning of your project by discussing all items pertinent to the project with your team. We encourage you and your team to “DISCUSS YOUR PROJECT WITH TIGER”. At our company we understand the Challenges that our customers face every day.
By providing “service” before, during and after the start-up of our equipment to each individual customer and for the industry in general; in a friendly and cooperative environment.
Giving “advisory service” on end product design and end product applications free of charge to our customers.
Having the capability to trouble-shoot equipment by electronic means, and on-line means, from a distance.
Having a reliable delivery of wear, and emergency spare parts, assemblies and components for the equipment and its product molds available in all regions of the world within 24 hours. This achieved easily by guaranteeing a “long-term” supply of these components at strategic warehouses placed around the world.
Supporting our customer’s technical needs with a complete staff of well trained and experienced technical engineers that are located in strategic locations around the world, ready to attend to the needs of our customers and the industry as a whole.
24 hours, 7 day a week technical support and information, including: operating, efficiency and quality end product technical write-ups, maintenance and trouble-shooting manuals, and safety guidelines.